Asustogel Responsible Gaming – Play Safe in Malaysia

Responsible gaming refers to a set of practices, attitudes, and tools that help players enjoy gambling as entertainment without letting it negatively impact their lives. At asustogel, we see responsible gaming not merely as a policy to comply with — it is a core value that shapes how we design and operate our platform.

Playing responsibly means:

• You only play with money you can afford to lose without compromising your basic living needs — bills, rent, food, and family responsibilities;
• You set your time and money limits before you start, not after;
• You treat every gaming session as entertainment, not as a chance to "break even" or "hit it big";
• You can stop at any time without feeling pressured or compelled to keep playing;
• Gambling does not interfere with your personal relationships, work performance, or mental health.

The majority of asustogel players enjoy the game within these healthy parameters every day. That said, we recognise that a small number of players may find it difficult to stay in control, which is why we provide a comprehensive set of tools and support resources — outlined below.

Asustogel provides a complete suite of self-management tools, all accessible directly from your account settings panel. Here are all the tools available and how to use them:

• Deposit Limit: Log in to your asustogel account → Go to Settings → Responsible Gaming Limits → Select Deposit Limit → Set the maximum amount for your chosen daily, weekly, or monthly period. Limits take effect immediately. To increase a limit, a mandatory 24-hour waiting period applies before the change comes into force;
• Loss Limit: In the same section, set the maximum loss amount you can afford. Once this limit is reached, the system will automatically block any further betting;
• Session Time Limit: Set the maximum number of hours you want to play in a single session. When you are approaching that limit, a notification will appear 10 minutes early so you can plan to wrap up your session calmly;
• Account Break: Choose your break period (1 week, 2 weeks, 1 month, 3 months, or 6 months). Your account will be blocked immediately and cannot be reopened early;
• Self-Exclusion: Contact the asustogel support team to activate permanent self-exclusion. This process cannot be reversed.

If you need help using any of these tools, the asustogel 24/7 support team is ready to assist via live chat or email at support@asustogel.best.

Deposit limits and loss limits are two of the most effective tools for keeping your gambling habits in check. Here is a practical guide on how to set limits that suit your financial situation as a player in Malaysia:

How to set a reasonable deposit limit:

• Decide on your monthly "entertainment budget" — money you're comfortable spending on leisure without affecting your finances. This might be comparable to what you'd spend on dining out, entertainment, or other activities;
• Break that monthly amount down into weekly or daily limits for tighter control;
• As a rough guide, many financial experts suggest keeping your gambling budget to no more than 1–3% of your monthly net income;
• Make sure the limits you set account for all your financial commitments — car instalments, rent, utility bills, FPX Maybank2u or CIMB Clicks payments, and family needs must always come first.

How to set realistic loss limits:

• Your loss limit should be equal to or lower than your deposit limit for the same period;
• Think of your loss limit as the maximum "admission price" you're willing to pay for gambling entertainment during that period — just as you would set a budget for any other leisure activity;
• When your loss limit is reached, treat it as a natural signal to stop and come back another day or week.

Sometimes, the best move is to step away entirely. Asustogel offers two options for this: a temporary break and permanent self-exclusion.

Temporary Account Break

An account break is the right choice if you feel you need some time away but plan to return to playing in the future. Available break durations on asustogel are 1 week, 2 weeks, 1 month, 3 months, and 6 months. During a break:

• You will not be able to log in to your asustogel account;
• No new deposits can be made;
• No bets can be placed;
• A break cannot be cancelled early — this is a protection built in for your own benefit;
• Any balance remaining in your account stays safe and can be withdrawn once the break period ends.

Permanent Self-Exclusion

Self-exclusion is a more drastic and permanent option, designed for players who feel that gambling has become a serious problem in their lives. To activate permanent self-exclusion on asustogel:

• Contact the asustogel support team via live chat or email;
• Clearly state that you wish to activate permanent self-exclusion;
• Our team will process this request within 24 hours;
• Any real money balance in the account will be returned via the original payment method;
• Your account will be permanently closed and you will not be able to re-register using the same details.

Problem gambling rarely develops overnight. It typically builds gradually and may go unnoticed until it has become serious. Here are the early warning signs to watch for in yourself or someone you care about:

• Thinking about gambling almost constantly — planning the next session, revisiting past ones, or figuring out how to get money to play;
• Needing to bet increasingly larger amounts to get the same thrill as before;
• Have tried to stop or cut back on gambling but were unable to;
• Feeling restless, irritable, or uneasy when not playing;
• Using gambling as an escape from problems, stress, anxiety, or other negative feelings;
• Lying to family members, friends, or those close to you about how much you play or how much you've spent;
• Borrowing money, selling valuables, or using funds meant for essential expenses (FPX bill payments, groceries, children's school fees) to gamble;
• Continuing to play even when you know you cannot afford to lose any more;
• Relationships with family or friends have been affected by gambling;
• Work or academic performance has declined due to time spent gambling.

If you recognise three or more of these signs in yourself, we encourage you to reach out to the asustogel support team or seek professional help. Asking for help is a sign of strength, not weakness.

Asustogel strictly enforces a minimum age of 18 with no exceptions. This is not merely a legal requirement — it is our moral responsibility to ensure this platform remains inaccessible to underage individuals who may not yet be emotionally or financially prepared for gambling.

Steps we take to prevent underage access:

• Mandatory age verification at registration using date of birth and Malaysian phone number confirmation;
• A KYC (Know Your Customer) process requiring official Malaysian identity documents;
• Our team is trained to identify profiles that show signs of underage users and will request additional verification when necessary;
• Accounts suspected of belonging to a minor will be suspended immediately and investigated before any further activity is permitted.

A guide for parents and guardians:

• Make sure your children do not have access to devices where you store your asustogel account login details;
• Use parental control software to block access to gambling sites on shared devices;
• Never share your credit card, Touch 'n Go eWallet, or GrabPay account details with your children, who may use them for gambling — whether intentionally or by accident;
• If you suspect your child has accessed an online gambling platform, contact us immediately at support@asustogel.best.

If you're struggling with a gambling problem or simply need someone to talk to, there are several support channels available:

• asustogel 24/7 Support: Contact our support team via live chat on the asustogel website or email us at support@asustogel.best. Let us know that you need assistance with responsible gaming — our trained team will help you access the right tools, set limits, or process a self-exclusion;
• Activating self-management tools: Don't wait until things get serious. Set deposit limits, loss limits, or an account break right now through your account settings panel as a precautionary measure;
• Talk to someone you trust: Sometimes the most effective first step is sharing how you feel with a family member or friend who can offer emotional support and help keep you accountable.

To use any responsible gaming tool or to get help and support, contact the asustogel team via live chat or email at support@asustogel.best at any time. We operate 24 hours a day, 7 days a week in both Bahasa Melayu and English.